Our carriers provide a curbside delivery with lift-gate and pallet jack service. Curbside delivery service provides delivery of your door(s) to the curb at the end of your driveway. Curbside delivery service does not include set up or assembly of items or removal of packaging materials.
In most cases the delivery truck will pull up to the curb outside of your job site within your appointment window. From there, you will be responsible for unloading the item(s) from the truck and any further transport beyond that point. Our door units are heavy and therefore we recommend at least 2 people be present at time of delivery.
A lift-gate and pallet jack are included with every delivery. However, large doors might exceed the capacity of the truck’s lift-gate. In this case, it is the customer's responsibility to unload the doors from the back of the truck. The driver will sometimes assist in removing the product from the truck, but they are not required to do so.